Posted by Harry Orin Wood on March 29, 2007 9:40 AM
US Customs has begun issuing Problem Tickets to drivers for e-Manifest issues in Blaine, WA and Pembina, ND. These tickets provide valuable information for resolving e-Manifest issues.
The e-Manifest Problem Ticket provides the name of the CBP Officer, the specific issue at hand, and the Shipment Control Number for resolution. This helps carriers, e-Manifest providers, and Customs Brokers work to resolve issues that delay the timely movement of cargo.
Greeneye recommends that your drivers request a Problem Ticket for any e-Manifest issue they encounter. Then, fax that Problem Ticket to Greeneye e-Manifest. We’ll work with the the Officer or Supervisor at Customs to gain understanding of the issue and get back to you.
(This is a service we offer to any carrier at no cost.)
